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We pride ourselves on our commitment to reaching a high standard in everything that we do. Below are the accreditation we’ve worked towards as proof of us reaching a high standard and following guidelines set out by organisations such as FORS, UKAS and HAE.

UKAS have awarded us with multiple accreditations OHSAS 18001 is a framework for an occupational health and safety (ohs) management system. It helps us put in place the policies, procedures and the control needed for First Response to achieve the best possible working conditions and workplace health and safety, aligned to internationally recognised best practice. In August 2016 this has been recognised and we’ve been awarded with the certificate. The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for us and other organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. What ISO 9001:2015 covers is sets out the requirements of a quality management system. ISO 14001:2015 sets out the criteria that we follow for an environmental management system and can be certified to. We follow a framework to allow us to have an effective environmental management system.

Construction Online is the UK’s leading procurement and supply chain management service that collects, assesses and monitors standard company information through a question set that is aligned to PAS 91, the standardised pre-qualification questionnaire developed by BSI to reduce duplication within the construction industry.

We’re Citation approved employment law registered. This allows us to manage our workforce and business in the right way to then improve our overall service for our staff and ultimately our customers. Citation provides support to business in key areas and guidelines that should be followed.

We’re Citation approved health and safety registered making sure we abide by the correct measures so our staff can Citation provide support to business in key areas and guidelines that should be followed.

FORS Silver Logo

The Fleet Operator Recognition Scheme (FORS) is a voluntary scheme for fleet operators. Its purpose is to raise the level of quality within fleet operations, and to demonstrate which operators are achieving the standard. First Response has met these standards, which has been recognised with and awarded with Fors Silver. FORS encourages operators to take a closer look at their operation and identify areas of strength to be exploited and areas for improvement to be addressed. A successful Bronze audit provides an operator with reassurance that their operation is being run safely, efficiently and in an environmentally sound manner. The FORS logo allows potential customers to readily distinguish FORS operators from other operators. Users of fleet operator services may ask that their suppliers are FORS accredited.

To become a member of Hire Association Europe we must provide a high quality and reliable service in the hire industry. By being a member we adhere to the highest standards of customer service and best practice, we put safety first, adhering to the SafeHire standard. Adhere to the Code of Conduct stipulated by HAE. Proven to be committed to staff training and provide ongoing development. We provide a green and sustainable alternatives and give our customers access to hire specific insurance.

Buyers of products and services throughout the GB rail industry use RISQS as its supplier qualification service.In short we help suppliers sell in to the GB rail industry by providing an open, fair and transparent way for them to be formally recognised as capable providers of products and services.This means we support Network Rail, Transport for London, passenger and freight operating companies, rolling stock organisations, main infrastructure contractors and many other buying organisations in the management of supply chain risk.The scheme embraces rail’s qualification arrangements previously known as Link-up. RISQS is industry-owned, sponsored by a board of representatives from across the rail industry. This reports into the RSSB Board, and RSSB provides a range of services to support operational delivery of the scheme.This provides the industry ownership and governance of its supplier qualification arrangements.In December 2014, RSSB signed an agreement with Achilles Information Ltd, securing provision of audit services and access to the related IT platform for RISQS through to April 2017.By involving Achilles, industry is benefiting from their experience of running its predecessor, Link-up, for over 20 years.

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